We have stood behind the Hydrobikes without a "Formal Guarantee" for past 19 years selling over 10,000 bikes. Our experience has been that we probably would have to offer a substantial premium to get the owners to return their Hydrobikes . Most likely Hydrobike owners will tell their friends and neighbors about how much they enjoy their bikes. See what Hydrobike owners have to say about them!
So why offer a "Guarantee" now after 19 years? Very good question:
In the past we've referred our customers to rental locations or to Hydrobike Owners close by for a "demo ride." But in many cases this just doesn't work out so we are offering this guarantee: if you are not satisfied with your purchase we will gladly refund your money providing you comply with the following simple conditions.
This guarantee is for 30 days from the receipt of your Hydrobike water bike.
Save the original packaging. This must be used to ship the Hydrobike back to us. (It cannot be shipped assembled.)
We can arrange for shipping back to Hydrobikes Inc. The customer may elect to arrange their own shipping. This is preferred. In all cases the return is subject to a 15% restocking fee. The balance will be refunded as long as all parts are returned in the original packaging, and in 'like new' condition.
The company reserves the right to determine the refund based on the condition of the returned product.